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This article explains how to install and configure Cloud Link from the iTune's store
Created on April 30, 2013 by Administrator
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This article explains how to disable Sophos Web Intelligence service so that Cloud Link can operate correctly. This article should be followed if the normal steps to add Cloud Link to the trusted applications list fails.
Created on April 15, 2013 by Administrator
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This article explains how to add exceptions to Webroot Secure Anywhere so that Cloud Link can function correctly.
Created on March 26, 2013 by Administrator
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This article explains how to configure Sophos so that it allows Cloud Link to function correctly.
Created on March 26, 2013 by Administrator
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Pipelining allows Cloud Link to filter web pages at high speed, however it is only available in version 18 and above. This article explains how to enable the feature.
Created on February 21, 2013 by Administrator
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This article describes how to configure branding for the Hosted Web Security service. This feature is only available to partners.
Created on February 07, 2013 by Administrator
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This message will appear in the browser if something has gone wrong authenticating the Cloud Link client with the cloudwebfiltering.com service.
Created on January 04, 2013 by Administrator
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You have set an Ignored Application or Bypass Hosts entry in the dashboard but Cloud Link does not appear to be bypassing the application or domain
Created on December 07, 2012 by Administrator
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From time to time we discover 3rd party software that is incompatible with Cloud Link. In every case we make the best efforts to contact the vendor and find a solution, however in some cases this is not possible or can take time to resolve. The following article is a list of known incompatible software which is updated regularly.
Created on December 06, 2012 by Administrator
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This article contains a practical guide on installing Cloud Link unsupervised using either a log in script or Group Policy Object.
Created on November 09, 2012 by Administrator
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Possible reasons and fixes for the cloud gateway server being unable to join a domain.
Created on November 06, 2012 by Customer Services
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You have enabled Google SafeSearch in your policy but the user is still able to browse without safe search being enforced.
Created on October 13, 2012 by Administrator
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How to fix a known error with XenServer and the EXT4 filesystem.
Created on October 03, 2012 by Customer Services
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When trying to browse the web through the Cloud Gateway, the message "Cache Access Denied" is displayed
Created on September 21, 2012 by Administrator
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When trying to browse the web via the Cloud Gateway proxy, the message "ICAP Protocol Error" appears.
Created on September 21, 2012 by Administrator
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This article explains some of the terminology used in our Hosted web Security product.
Created on August 20, 2012 by Administrator
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This article contains a screen cast which explains how to deploy Cloud Link with Active Directory authentication.
Created on July 31, 2012 by Administrator
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This article provides pointers to help you install the Cloud Link client via Microsoft Group Policy.
Created on July 26, 2012 by Administrator
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If Cloud Link is uninstalled by a user without full administrator rights it can result in the this message appearing when you try and re-install Cloud Link again. This article explains how to solve the problem.
Created on July 24, 2012 by Administrator
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This article explains how to silently uninstall the Cloud Link application using msiexec from the command line.
Created on May 03, 2012 by Customer Services
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This article discusses some of the common things to check if you are experiencing slow browsing when Cloud Link is enabled.
Created on March 19, 2012 by Administrator
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In order to ensure the best performance of the web portal and to optimise the filtering system, the report data is pre-processed and changes to policies do not take effect immediately. The following article describes the various timings that are in operation.
Created on March 12, 2012 by Administrator
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The following exceptions should be used to ensure the Cloud Link client and the iDrive application do not conflict.
Created on March 06, 2012 by Customer Services
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Pipelining allows Cloud Link to filter web pages at high speed. This article explains how to enable the feature.
Created on March 06, 2012 by Customer Services
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The error message: "Bad request. Please check the system time of the machine from where you are loading the application" appears when browsing the Hosted Web Security web portal.
Created on February 14, 2012 by Customer Services
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The CensorNet Hosted Web Security platform provides a web services REST API for developers to integrate the service into their own applications.
Created on January 05, 2012 by Administrator
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This article describes the format that your CSV file should take when uploading users and groups into your Hosted Web Security account.
Created on October 21, 2011 by Customer Services
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When visiting a secure web site (HTTPS) the browser says "Page cannot be displayed" (Internet Explorer) or SSL Protocol Error (Chrome, Firefox)
Created on September 21, 2011 by Customer Services
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Cloud Link can be configured using the UpdateCfg.msi tool from the command line or from a script. This is useful if you want to achieve a silent install or you wish to configure/install via scripts rather than the graphical installation tool. This article describes the parameters that are available.
Created on September 03, 2011 by Customer Services
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This article describes how to install the Cloud Link software for use with Hosted Web Security.
Created on August 02, 2011 by Administrator
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This article describes how to bypass an application so any HTTP requests it makes are not intercepted by Cloud Link.
Created on August 02, 2011 by Administrator
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This article describes how to bypass a web site address (URL) so it is not intercepted by Cloud Link
Created on August 02, 2011 by Administrator
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This article describes how to configure Cloud Link for fail open, so that Web access will be open and unfiltered should the remote server connection be lost.
Created on August 02, 2011 by Administrator
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This article describes how the Custom URL pattern matching methodology works.
Created on July 18, 2011 by Administrator
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