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EDI Test Software reports problems with internet connection and 417 errors in detailed output. This causes Tests not to download and the News section not to update inside the EDI application
Created on February 07, 2013 by Customer Services
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If the Filtering Proxy service fails with the error "Initialising Distributed Intellegence Architecture" then it could indicate a problem with connectivity or the URL database. This article explains how to fix it.
Created on February 04, 2013 by Customer Services
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You have enabled Google SafeSearch in your policy but the user is still able to browse without safe search being enforced.
Created on October 13, 2012 by Administrator
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Whilst trying to upgrade to the latest version of CensorNet Professional, an error is displayed regrading updates or a "squid configuration" screen is displayed.
Created on August 28, 2012 by Customer Services
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Windows Update can use an HTTP proxy server. However, configuring Windows Internet Explorer is not sufficient to configure Windows Update because Windows Update uses Windows HTTP Services (WinHTTP) to scan for updates.
Created on July 24, 2012 by Administrator
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Blocking iPlayer is relatively straightforward but if you want to allow it there are some key IP ranges that must be added to the Filter Bypass module.
Created on July 18, 2012 by Administrator
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Spotify can fail during the login phase depending on the policy configuration that is active for the user trying to access the Spotify service. This article explains what you should do to allow Spotify.
Created on June 25, 2012 by Administrator
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Prezi uses special applets to upload documents and this may require bypass rules to be added so that it works through the proxy. This article explains which patterns you need to add.
Created on June 20, 2012 by Administrator
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You are trying to update Kaspersky Anti-Virus through the CensorNet Professional proxy but it prompts for authentication.
Created on May 16, 2012 by Administrator
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When trying to use SIMS software through the CensorNet Professional proxy, you encounter a "417 Expectation Failed" error.
Created on May 16, 2012 by Customer Services
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After creating a new back up file, the size displayed is a negative number (e.g. -1,891,849,812). This article describes why.
Created on April 10, 2012 by Administrator
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When you have Transparent Kerberos (or similar) authentication method in use and you try and activate Microsoft Windows, you are prompted to authenticate. This article explains how to remove the requirement to authenticate.
Created on April 10, 2012 by Administrator
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When looking at reports such as "Who's Browsing" the username field appears as "(unknown)". This article explains some of the reasons that may cause this behaviour.
Created on March 30, 2012 by Administrator
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This article discusses the options available to you for managing tablets (such as iPad's) and smart phones (such as Android, iOS) with CensorNet Professional
Created on March 13, 2012 by Customer Services
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If you have user authentication (Transparent Kerberos, Kerberos or NTLM) configured and the iPad is using the proxy, when you open the YouTube app you get an error: NSURLErrorDomain 1013.
Created on March 13, 2012 by Customer Services
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Getting Microsoft Lync to work through censornet
Created on March 09, 2012 by Customer Services
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The following guide explains how to configure CensorNet Professional for use with WPAD (Web Proxy Auto Discovery) protocol.
Created on March 02, 2012 by Administrator
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After upgrading CensorNet Professional, the Policy Schedule editor does not save any entries past Wednesday 11am
Created on February 21, 2012 by Administrator
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You receive the error "Access control configuration prevents your request from being allowed at this time" and a web site is blocked even though you may have an OPEN policy assigned to your username/PC
Created on January 23, 2012 by Customer Services
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If you use Windows Live for e-mail and you have Web based e-mail and Social Network categories blocked, you may need to create a new Custom URL category containing the Windows Live addresses. This article explains how.
Created on November 22, 2011 by Customer Services
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This article explains how you can block the main YouTube.com web site on our web filtering software, but still allow embedded YouTube videos to play.
Created on November 03, 2011 by Customer Services
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If you are using CensorNet Professional with Computer Identification set to "Hostname" and you receive the error "Could not resolve the hostname of the peer" on Windows 7 computers, it may be due to a problem with Windows Server 2003.
Created on October 28, 2011 by Customer Services
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This article contains the steps you need to follow to determine the Domain Functional Level of your Windows Server. This information is needed to configure single sign on authentication in CensorNet Professional web filtering software.
Created on September 27, 2011 by Customer Services
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This article explains how to disable the on-disk web cache (squid) to increase performance of the CensorNet Professional proxy web filtering software.
Created on September 12, 2011 by Customer Services
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Web Proxy Auto Detection can sometimes be difficult to debug. The suggestions in this article can help you find out where the problem is.
Created on September 06, 2011 by Customer Services
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XP clients can auth fine against the domain, but Windows Vista/7 clients can not.
Created on August 19, 2011 by Customer Services
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This artile discusses how to configure your CensorNet Professional server for inline (transparent interception) mode after installation.
Created on August 18, 2011 by Administrator
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This article explains how to use the underlying firewall on your CensorNet server to completely bypass an IP or subnet when in inline mode. This is particularly useful for bypassing sites that are local and do not require filtering or for servers that are using a non-standard HTTP protocol which can confuse CensorNet web filtering software.
Created on August 18, 2011 by Administrator
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Please follow these instructions for upgrading your version of CensorNet Professional web filtering software.
Created on August 11, 2011 by Customer Services
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Please follow these instructions only if you are upgrading from version 1.8.x.
Created on August 11, 2011 by Customer Services
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Symptom: You cannot log in when using a browser on an Apple Mac such as Safari
Created on August 10, 2011 by Customer Services
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If the CensorNet Professional database becomes corrupt, usually as a result of an unclean shutdown (power failure, etc), then the "postgres" process will consume up to 100% CPU and browsing will fail. This article explains how to rebuild the database.
Created on August 03, 2011 by Customer Services
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Sometimes it is useful to understand how many connections are active to the CensorNet server from unique source IP addresses. This can help you to diagnose performance issues or highlight a DoS attack from a computer on the network. The following commands can help.
Created on August 03, 2011 by Customer Services
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This article describes how to bypass a web site address (URL) so it is not intercepted by Cloud Link
Created on August 02, 2011 by Administrator
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This article describes how to configure Cloud Link for fail open, so that Web access will be open and unfiltered should the remote server connection be lost.
Created on August 02, 2011 by Administrator
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CNLoginAgent is a small executable that can be run from a Windows login script when the user logs in. CNLoginAgent will send the domain username and computer information to CensorNet to identify the web requests being made from that computer.
Created on August 01, 2011 by Customer Services
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This article explains how to install the Active Directory User Identification Agent for CensorNet Professional.
Created on August 01, 2011 by Customer Services
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This article explains how to install the Active Directory Synchronisation service for CensorNet Professional.
Created on August 01, 2011 by Customer Services
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Formerly known as Remote Worker, the Cloud Link client can be used with CensorNet Professional to extend the filtering beyond the corporate network and on to mobile devices such as laptops and netbooks. This article discusses how to download and install Cloud Link for use with CensorNet Professional.
Created on August 01, 2011 by Customer Services
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This article explains how to get WPAD DHCP option to work with Mac OSX clients, if you have a Windows 2003 domain (may apply to other versions of Windows too).
Created on July 29, 2011 by Customer Services
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You receive the error: Error connecting to the Upstream Proxy server at 127.0.0.1:3128 - Transport endpoint is not connected
Created on July 19, 2011 by Customer Services
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You get the error "Your request could not be processed at this time, this is probably due to network congestion so please try again later."
Created on July 19, 2011 by Customer Services
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This article describes what to check and how to fix things if you believe a user is being assigned the wrong policy
Created on July 19, 2011 by Customer Services
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This item discusses the import of computers into CensorNet.
Created on July 19, 2011 by Customer Services
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This item discusses the various modes of Computer Identification and which you should choose.
Created on July 19, 2011 by Customer Services
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This article describes what to do if you are having trouble obtaining Windows Updates after installing the CensorNet on your network.
Created on July 19, 2011 by Customer Services
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Windows update fails in Inline mode with Microsoft error 80072f8
Created on July 19, 2011 by Customer Services
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User authentication issues after upgrading to Windows 2008r2 (release candidate 2)
Created on July 19, 2011 by Customer Services
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Windows 7 WPAD problem
Created on July 19, 2011 by Customer Services
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Users get prompted to enter a username password when using Windows 7 and Transparent NTLM authentication is configured.
Created on July 19, 2011 by Customer Services
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Why does CensorNet use Ubuntu Linux 10.04 and not a later version?
Created on July 19, 2011 by Customer Services
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What is the difference between "allow" and "ignore" options in CensorNet filtering policies?
Created on July 19, 2011 by Customer Services
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A web page does not load correctly when using CensorNet as a proxy even if it has been added to a Custom URL allowed category.
Created on July 19, 2011 by Customer Services
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You cannot get Transparent Keberos to work, or you have configured Transparent Kerberos successfully but users are still prompted to login and this always fails
Created on July 19, 2011 by Customer Services
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Allow access to instant messaging software and webmail sites (such as MSN Live Messenger, Yahoo Messenger, Hotmail, Yahoo).
Created on July 19, 2011 by Customer Services
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You have configured your DNS server to give out an A record for wpad but it is not working. This may be the reason.
Created on July 19, 2011 by Customer Services
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There is a known issue with VMware ESX 3.0.x and the current censornet virtual appliance. The system appears to get to the "Loading kernel" stage then it hangs.
Created on July 19, 2011 by Customer Services
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Using Transparent Kerberos and some, but not all, users are prompted to login
Created on July 19, 2011 by Customer Services
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You would like to install CensorNet on your network and use it to monitor user activity without blocking any web pages. Open mode is not useful because you cannot report on the types of sites visited.
Created on July 19, 2011 by Customer Services
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This article describes how you can disable, or at least reduce, the use of the Unblock Request button that is commonly available on block alerts.
Created on July 19, 2011 by Customer Services
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This article explains the use of wild cards in URLs entered into the Custom URL filter.
Created on July 19, 2011 by Customer Services
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CensorNet URL patterns explained
Created on July 19, 2011 by Customer Services
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This article discusses why URLs are often classified under more than one category.
Created on July 19, 2011 by Customer Services
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This article explains what to do if you believe a URL in the Content Classifier module is mis-classified.
Created on July 19, 2011 by Customer Services
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This article describes how to set the time zone.
Created on July 19, 2011 by Customer Services
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The authenticity of the secure web site: XXXXXXXXXXXXXXXXXXXXXX could not be verified, the reason is: XXXXXXXXXXXXXXXXXXXXXXX appears in the web browser.
Created on July 19, 2011 by Customer Services
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CensorNet ADSync service starts, but is unable to connect.
Created on July 19, 2011 by Customer Services
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You get the error "squid Unable to determine IP address from host name for XXXXXX" in your web browser when trying to access a site
Created on July 19, 2011 by Customer Services
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Sites time out, even if they are in the filter bypass
Created on July 19, 2011 by Customer Services
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This article discusses why Restricted Policies have the Custom Classifier module available to them.
Created on July 19, 2011 by Customer Services
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All users receive the error: "Your request could not be processed at this time, this is probably due to network congestion so please try again later. If this problem persists contact you network administrator - Resource temporarily unavailable"
Created on July 19, 2011 by Customer Services
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Resizing a partition in ESX server
Created on July 19, 2011 by Customer Services
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If you have lost your root password this document will assist you in regaining access.
Created on July 19, 2011 by Customer Services
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This article explains how you can increase the amount of memory available to reports.
Created on July 19, 2011 by Customer Services
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You are attempting to unsubscribe a slave node from the master and you get the error "FATAL: password authentication failed for user 'postgres'"
Created on July 19, 2011 by Customer Services
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This article explains the probable reasons, and the means of solving the problem of repeated license failures.
Created on July 19, 2011 by Customer Services
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How to set the Date/Time from the command line
Created on July 19, 2011 by Customer Services
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You have a replication cluster where one or more nodes are no longer active and need to be removed from the cluster
Created on July 19, 2011 by Customer Services
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You need to redirect all users through squid because there is a problem with the CensorNet proxy (fail open)
Created on July 19, 2011 by Customer Services
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Reboot warning
Created on July 19, 2011 by Customer Services
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The quota features of CensorNet Professional explained
Created on July 19, 2011 by Customer Services
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You use Dymo Printable Postage but when configured to use CensorNet it displays errors
Created on July 18, 2011 by Customer Services
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Problems with Logmein and Inline Mode
Created on July 18, 2011 by Customer Services
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A common problem occurs with sites such as YouTube with streaming video. This is normally caused by a few factors, for example not having the correct MIME types set to "Allow" or the fact that YouTube streams the videos from a block of static IP addresses which will be blocked by default within Censornet.
Created on July 18, 2011 by Customer Services
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CensorNet is configured using INLINE mode but MSN Messenger fails to authenticate and login.
Created on July 18, 2011 by Customer Services
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This article describes how a policy decides whether to allow or deny a URL.
Created on July 18, 2011 by Customer Services
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You may have just modified your policy and wondered why the change does not appear to be working. This article explains the likely cause.
Created on July 18, 2011 by Customer Services
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This item gives our guide lines on policy configuration.
Created on July 18, 2011 by Customer Services
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This article describes how to set the default policy and assignment of other policies to groups of users or workstations.
Created on July 18, 2011 by Customer Services
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Packet Capture explained - finding those hard to spot URLs
Created on July 18, 2011 by Customer Services
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A non-domain user is prompted to login when using the proxy, but the credentials fail
Created on July 18, 2011 by Customer Services
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The CensorNet runs the Squid caching server as part of its services. This means that it tends to cache sites so that it can serve a frequently visited site more quickly. On ocassion, you may wish to cause the CensorNet to not cache a particular page or site. This article explains how.
Created on July 18, 2011 by Customer Services
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You may have encountered a file with a MIME type that is not currently contained within CensorNet's database. So you went to Filters->MIME Type Filter and added a new type. However, users are still downloading files of this type.
Created on July 18, 2011 by Customer Services
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You may have encountered a file with an extension that is not currently contained within CensorNet's database. So you went to Filters->Filetype Filter and added a new extension. But users are still downloading files with the extension.
Created on July 18, 2011 by Customer Services
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This article explains what a Neighbor Table Overflow is and how to resolve the issue.
Created on July 18, 2011 by Customer Services
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This article explains why you may get a login box with Windows Vista machines despite having chosen to use NTLM Authentication and what you need to do in order to fix it.
Created on July 18, 2011 by Customer Services
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If, when you receive your license from us, it refuses to work, it may be because your hardware has selected one NIC to be eth0 and you wanted to use a different one. This article explains what to do to force matters.
Created on July 18, 2011 by Customer Services
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Most people are aware that the CensorNet can now be used in In-Line or Transparent mode as opposed to the original Sideways mode. This article explains how you can have a mix of clients, some using the CensorNet in Transparent mode whilst others use it in Sideways mode.
Created on July 18, 2011 by Customer Services
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By default, the CensorNet's web interface displays lists of users or workstations with just 10 objects on the page. If you are doing a lot of work with these lists, it can become a bit tiresome. This document shows how you can increase the number of objects on a page.
Created on July 18, 2011 by Customer Services
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This article describes how to reset the Web Admin password if you have lost it.
Created on July 18, 2011 by Customer Services
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