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Got a problem?

You can submit a support ticket. You will receive a case number by e-mail which you can use to track the progress of your issue through to resolution.

Live Support - get quick answers

The fastest method to obtain support is the live chat system, which is manned by qualified CensorNet engineers. Simply click the "Chat now" button at the bottom of any page on our web site to connect.

Knowledge base - find answers to common questions

The Knowledge base contains a wealth of information relating to common questions and problems. It also includes tips and how-to guides.

Telephone - speak to a human being

From inside the UK you can telephone 0845 230 9590 and select option 2 for the technical support department. If you are outside of the UK please dial 00 44 845 230 9590 and select option 2.

Emergencies - out of hours support in a crises

If you are really stuck and there are no Live Support engineers online, you can send an emergency support e-mail which will reach an engineer within a few minutes.