+44 (0)845 230 9590

Support

Our support team is available to provide you with the help you need based on your product or service.

Standard support hours:
Mon-Fri: 8.30am – 5.30pm GMT

Call us:

In the UK: 0845 230 9590 (select option 2).

Outside UK: +44 (0)845 230 9590 (select option 2)

Online support: Open a support ticket and you will receive a case number by email which you can use to track the progress of your issue through to resolution

Online Knowledge Base: Browse our knowledge base which contains a wealth of information relating to common questions and problems. It also includes tips and how-to guides

Live Support Chat: The fastest method to contact our support team is the live chat system, which is manned by qualified CensorNet technical engineers. Simply click the “Chat now” button at the bottom of any page on our web site to connect.

Out of hours emergency support:

If there are no Live Support engineers online, you can send an emergency support e-mail which will reach an engineer within a few minutes.