Support

Online Knowledge Base

Browse our Knowledge Base which contains a wealth of information relating to common questions and problems. It also includes tips and how-to guides.

Online support 
Open Support Ticket and you will receive a case number by email which you can use to track the progress of your issue through to resolution.

Live Support Chat
Live Support Chat is available for Unified Security Service, Web Security and Email Security customers. Simply click the “Chat now” button at the bottom of this page to connect to one of our technical engineers. Multi-Factor Authentication or Password Reset customers in need of support should open a support ticket only.

Telephone Support
Telephone support is available for Unified Security Service customers - Web Security, CASB and Email Security. Simply call the relevant phone number below to speak to one of our technical engineers.

US: +1 619 369 1969
UK & Rest of World: +44 (0)845 230 9590 (select option 2)

Multi-Factor Authentication or Password Reset customers in need of support should open a support ticket only.

Out of hours emergency support
If there are no Live Support engineers online, you can send an emergency support e-mail and someone will contact you as soon as possible. Please note, this service is restricted to critical issues only, please use normal support channels for non-critical requests.